Returns, Refunds & Exchanges

Your legal rights:
You can claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Returns

Refunds
Refunds can only be made if a product is faulty. The product will be sent back to the manufacturer for analysis and where applicable a refund will be given.

Gift vouchers/Cards
Gift vouchers/cards bought online have 7 days from receipt of order to request a refund. This must be done in writing via post or email and not by phone.
Gift vouchers/card bought onsite are non refundable

Our policy:
In addition to your legal rights, we also allow you to: 

Exchange
Products that have no fault can not be refunded but can be exchanged if given back unopened and in perfect condition including packaging within 14 days of purchase, with your proof of purchase. We only accept returns from the person who bought the item.

Courses
Courses are non refundable. If for medical reasons you are unable to continue with your course we will exchange and transfer the remainder value towards other suitable treatment.

Hazelwood

Inside Hazelwood

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Returns, Exchange & refunds

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All our Therapists are BABTAC insured

 

Find Us

The Stables

Seagry Road

Sutton Benger

Chippenham

Wiltshire

SN15 4RX

01249 720964

Beauty Treatments in Chippenham