FAQ

Please reach us at [email protected] if you cannot find an answer to your question.

Which Facial shall I choose First?

If you are new to IMAGE Skincare facials or unsure where to begin, we recommend booking one of our Enzymatic treatments.

Your Hazelwood therapist will assess your skin and personalise your facial experience to suit your skin goals, concerns, and comfort level.

Recommended first treatments:

Enzymatic Treatment

Enzymatic + Facial
(includes a CACI eye or jowl lift)

IMAGE facials are fully customisable, allowing us to create the perfect combination of products for your skin.

Your glow starts here.

How do I prepare for an Image facial?

Before Your Treatment

To help achieve the best possible results, we recommend:

avoiding excessive sun exposure before treatment

discontinuing retinol, glycolic acid, salicylic acid, and other exfoliating acids at least one week prior

avoiding aggressive exfoliation or irritating skincare products

avoiding waxing, shaving, or hair removal on the treatment day

Your therapist will guide you if additional preparation is needed.

Is there aftercare post treatment?

After Your Treatment

Following your facial, we recommend:

using only the skincare products advised by your therapist

wearing SPF daily and protecting the skin from sun exposure

allowing any natural exfoliation to occur without picking or peeling the skin

Your therapist will provide personalised aftercare guidance following your appointment.

Can I have just a single treatment?

Absolutely. A single treatment can leave the skin feeling refreshed, radiant, and revitalised.

However, a course of treatments allows us to work more deeply on specific skin concerns and support longer-term skin health and results.

Your therapist can create a personalised treatment plan tailored to your goals.

Why should I use IMAGE skincare products?

IMAGE Skincare combines clinical ingredients with smart botanicals to support healthy, radiant skin.

The brand is known for results-driven formulations that focus on skin health while avoiding unnecessary ingredients.

IMAGE Skincare is also cruelty free and does not test on animals.

Are IMAGE skincare products paraben free?

Yes. IMAGE Skincare products are formulated without parabens and are designed with both safety and effectiveness in mind.

Are IMAGE skincare Products safe to use during pregnancy?

We recommend speaking with your healthcare professional before using any skincare products during pregnancy.

Your therapist can also help guide you toward suitable treatment options.

Are IMAGE Skincare Products Safe During Chemotherapy or Medical Treatments?

If you are currently undergoing chemotherapy or other medical treatments, we recommend consulting your healthcare professional before using active skincare products or treatments.

What should I do if I have an allergic reaction to an ingredient that is in a product I purchased?

If you have any known allergies or sensitivities, please inform your therapist before treatment and avoid using products containing ingredients you react to unless advised by a medical professional.